Dhara Steel (“Company”, “we”, “our”, or “us”) recognizes the importance of maintaining your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.dharasteel.com (the “Site”), make a purchase from us online or offline, or otherwise interact with our services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.

 

1. Information We Collect

We collect personal and non-personal information in the following ways:

 

a. Information You Provide Directly

When you interact with us, you may provide information such as:

• Contact Details: Name, email address, mobile number, phone number, billing/shipping address, city, state, PIN code, and country.
• Account Information: Username, password, and related details if you create an account on our Site.
• Order & Payment Information: Billing details, transaction amount, and payment mode (Note: we do not store or collect your credit/debit card numbers, CVV, or expiry dates. All payments are processed securely by our authorized payment gateway partners such as Razorpay, PayU, GoKwik or Cashfree).
• Communications: Information shared when you contact our customer support, submit inquiries, or post reviews/comments.

 

b. Information Collected Automatically

When you use our website, we automatically collect:

• Device and Technical Data: IP address, browser type, operating system, and device information.
• Usage Information: Pages visited, time spent on our Site, referring/exit URLs, and other website analytics.
• Cookies & Similar Technologies: Used to store preferences, enhance user experience, and analyze website performance. You can control or disable cookies in your browser settings, though some features may not function properly.

 

c. Information from Third Parties

We may receive your information from:

• Social media platforms (if you interact with our social pages).
• Delivery/logistics partners and payment processors.
• Marketing or analytics service providers.

 

2. How We Use Your Information

We use your information for legitimate business purposes, including to:

• Provide and Improve Services: Process and fulfill orders, manage deliveries, and improve our product and service offerings.
• Customer Support: Respond to inquiries, provide assistance, and resolve complaints.
• Marketing & Promotions: Send updates, offers, and promotional communications (only if you have opted in).
• Security & Fraud Prevention: Detect and prevent fraudulent activities, protect our systems, and ensure compliance with legal requirements.
• Analytics: Understand website traffic, preferences, and user behavior to enhance your experience.

 

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal data.

However, we may share your information with:

• Service Providers: Trusted partners who help us process payments, deliver products, provide customer support, or manage marketing communications.
• Business Partners: In case of collaborations, co-branded promotions, or affiliate programs (only with your consent).
• Legal Authorities: When required to comply with applicable laws, respond to lawful requests, or protect our rights, users, or the public.

All third-party partners are bound by strict confidentiality and data protection obligations.

 

4. Data Protection & Security

We adopt industry-standard measures to protect your personal information, including:

• Secure servers and encrypted payment gateways.
• Access control and regular monitoring of our systems.
• Limited data retention only for as long as necessary for business or legal purposes.

While we strive for full security, no system is entirely foolproof. Users are encouraged to protect their login credentials and report any suspicious activity.

 

5. Your Rights

You have the right to:

• Access and Review the information we hold about you.
• Request Corrections or Deletion of inaccurate or outdated data.
• Withdraw Consent for marketing communications at any time by clicking “Unsubscribe” in our emails or contacting us directly.
• Opt Out of cookies or tracking technologies through browser settings.

For any such requests, please email us at support@dharasteel.com.

 

6. Email & SMS Communications

You may receive transactional messages (order confirmations, delivery updates) and promotional messages (offers, product launches).

You can opt out of promotional messages anytime, but transactional communications related to your purchases will continue as necessary.

 

7. Data Retention

We retain personal information only as long as required to:

• Fulfill orders and provide services.
• Comply with legal obligations.
• Resolve disputes and enforce our agreements.

 

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such external sites. We recommend reviewing their privacy policies before sharing any information.

 

9. Children’s Privacy

Our products and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us for prompt deletion.

 

10. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.

Please review this Policy regularly to stay informed.

 

11. Jurisdiction

This Policy and any dispute arising from it are governed by the laws of India, and subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

 

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Dhara Steel
Email: support@dharasteel.com
Phone: +918087789054
Website: www.dharasteel.com